All Systems Operational

About This Site

Welcome to Vee24's system status page. Here you can learn more about planned updates, unplanned outages and downtime, as well as scheduled maintenance windows.

If you would like to receive email updates about these events, please click the SUBSCRIBE TO UPDATES button and enter your email address. There you will also find links to our Twitter feed (@vee24support) and our support site (support.vee24.com).

Global Operational
90 days ago
100.0 % uptime
Today
Vee24 Website (www.vee24.com) ? Operational
90 days ago
100.0 % uptime
Today
Global Discovery Service (global.vee24.com) ? Operational
90 days ago
100.0 % uptime
Today
UK Operational
90 days ago
100.0 % uptime
Today
Customer Web Services ? Operational
90 days ago
100.0 % uptime
Today
Static (static.vee24.com) ? Operational
90 days ago
100.0 % uptime
Today
Agent Application Web Services ? Operational
90 days ago
100.0 % uptime
Today
External Integrations ? Operational
90 days ago
100.0 % uptime
Today
CMS (my.vee24.com) ? Operational
90 days ago
100.0 % uptime
Today
Agent Monitor (dashboard.vee24.com) ? Operational
90 days ago
100.0 % uptime
Today
REST API (api.vee24.com) ? Operational
90 days ago
100.0 % uptime
Today
ChatBots Operational
90 days ago
100.0 % uptime
Today
Updates (updates.vee24.com) ? Operational
90 days ago
100.0 % uptime
Today
WebRTC ? Operational
90 days ago
100.0 % uptime
Today
iOS Mobile Application ? Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
Customer Web Services (LiveHelp - web-us.vee24.com) ? Operational
90 days ago
100.0 % uptime
Today
LiveHelp (CSS Themes) ? Operational
90 days ago
100.0 % uptime
Today
Agent Application Web Services (Software) ? Operational
90 days ago
100.0 % uptime
Today
Agent Application Web Services (Browser) ? Operational
90 days ago
100.0 % uptime
Today
External Integrations ? Operational
90 days ago
100.0 % uptime
Today
CMS (admin.vee24.com ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Agent Monitor (activity.vee24.com) ? Operational
90 days ago
100.0 % uptime
Today
API (api-us.vee24.com) ? Operational
90 days ago
100.0 % uptime
Today
ChatBots Operational
90 days ago
100.0 % uptime
Today
Updates (updates-us.vee24.com) ? Operational
90 days ago
100.0 % uptime
Today
Static (static-us.vee24.com) ? Operational
90 days ago
100.0 % uptime
Today
WebRTC ? Operational
90 days ago
100.0 % uptime
Today
Video Relay ? Operational
90 days ago
100.0 % uptime
Today
Web Audio Relay ? Operational
90 days ago
100.0 % uptime
Today
iOS Mobile Application ? Operational
90 days ago
100.0 % uptime
Today
iOS Mobile Application ? Operational
90 days ago
100.0 % uptime
Today
Customer Web Services Operational
90 days ago
100.0 % uptime
Today
Static ? Operational
90 days ago
100.0 % uptime
Today
Agent Application Web Services Operational
90 days ago
100.0 % uptime
Today
External Integrations Operational
90 days ago
100.0 % uptime
Today
CMS (my-eu.vee24.com) Operational
90 days ago
100.0 % uptime
Today
Agent Monitor (dashboard-eu.vee24.com) Operational
90 days ago
100.0 % uptime
Today
REST API (api-eu.vee24.com) Operational
90 days ago
100.0 % uptime
Today
ChatBots Operational
90 days ago
100.0 % uptime
Today
WebRTC Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
13.1.0 Update (US) Apr 4, 2024 09:00-11:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Mar 11, 2024 - 09:37 UTC
13.1.0 Update (UK/EU Apr 9, 2024 04:00-06:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Mar 11, 2024 - 09:39 UTC
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024
Completed - The scheduled maintenance has been completed.
Mar 28, 11:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 11:05 UTC
Scheduled - We are deploying a small hotfix update for the Agent application. This will update the Agent app version to 13.0.2.

There is no downtime for this update.

The update fixes an issue with rendering pages within the Agent app browser where Agents are not using the Co-Browse feature.

If you have any questions about the hotfix update, please contact support@vee24.com.

VEE24 Support Team

Mar 28, 11:04 UTC
Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 06:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:30 UTC
Scheduled - We will be redeploying the UK server update we rolled back from earlier in the week. There will not be any downtime during the update.
Mar 20, 11:43 UTC
Mar 20, 2024

No incidents reported.

Mar 19, 2024
Postmortem - Read details
Mar 19, 08:50 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 08:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 10:31 UTC
Scheduled - We will be making a backend update to our UK server infrastructure. There will be no downtime during this update.
Mar 18, 10:29 UTC
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.